One of the realities of shipping large items is the high incidence of freight damage. At Trigard, it is our policy to file claims on your behalf. In order for Trigard to successfully file these claims in a timely manner, we are asking you to read the guide below.
When the manufacturer completes production and the shipment is loaded on to the freight carrier’s truck, the carrier then accepts the freight and signs for it as:
At this point, the manufacturer’s responsibility ends, and the carrier’s responsibility begins. It is then the carrier’s responsibility to deliver the freight:
When the freight arrives at your door, it is your responsibility to check for obvious damage or missing items. Please inspect condition and contents of freight immediately upon receipt.
Please note claims cannot be filed after 5 days of receipt.
If you wish to refuse the shipment, contact Trigard BEFORE the carrier leaves your facility.
In absence of visible damage, you have 5 business days to inspect for concealed damage or missing/incorrect items. If discovered, please contact Trigard for further instruction.
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